1. Information we collect
We collect information you provide through intake forms, email, payment or invoice workflows, and case documents. This may include business contact details, platform notices, payment-provider notices, retailer claims, screenshots, order or booking records, support messages, and evidence you choose to share.
2. Sensitive information
Do not send passwords, two-factor authentication codes, recovery codes, private keys, full card numbers, or documents unrelated to the case. Redact sensitive information where possible.
3. How we use information
We use information to assess fit, define scope, prepare case reviews, draft evidence packs, communicate with you, handle payment or invoicing, maintain records, and improve the service.
We do not use client materials to create fake evidence, fake reviews, hidden account access, or unsupported platform claims.
4. Service providers
We may use trusted service providers for email, file storage, payment processing, document generation, hosting, analytics, and print-and-mail fulfillment. These providers process information only as needed to support the service.
5. Legal and safety uses
We may retain or disclose information when required by law, to protect rights and safety, to respond to disputes, to prevent fraud or abuse, or to enforce service terms.
6. Retention
We keep case files only as long as needed for service delivery, recordkeeping, dispute handling, and legal compliance. Clients may request deletion of non-required case materials after delivery.
7. Security
We use reasonable administrative and technical measures to protect information. No online service can guarantee absolute security.
8. International processing
The service may be operated from the European Union and may serve clients remotely in the US, UK, Canada, Australia, the EU, and other countries. By using the service, you understand information may be processed across borders through our service providers.
9. Contact
Use the published business email to ask privacy questions, request access, or request deletion where applicable.