Draft notice: These terms are an operational draft and should be reviewed by qualified counsel before public launch.

1. Service scope

Platform Rescue Desk prepares case reviews, evidence packs, appeal or dispute drafts, chronology summaries, public response drafts, and practical next-step notes for business platform issues.

We do not provide legal advice, do not act as a law firm, and do not represent clients before courts, regulators, payment networks, or platforms.

2. No guaranteed outcome

We do not guarantee reinstatement, review removal, chargeback reversal, payout release, account recovery, or any other platform decision. Platforms, banks, payment providers, and marketplaces make their own decisions.

3. Client responsibilities

You are responsible for the accuracy, completeness, and legality of the information and documents you provide. You must not submit fabricated, misleading, or unlawfully obtained evidence.

You must not send passwords, recovery codes, two-factor authentication codes, full card numbers, or unnecessary sensitive information.

4. Platform affiliation

Platform Rescue Desk is independent and is not affiliated with, endorsed by, or sponsored by Google, Shopify, Airbnb, Reddit, Stripe, or any other referenced platform.

5. Business use

The service is designed for business customers. If consumer-specific rights apply in your jurisdiction, they are not limited by these terms.

6. Payment and refunds

Fees are due before paid work begins unless otherwise agreed in writing. Refund eligibility depends on the package, work already performed, and whether the purchased deliverable has been started or delivered.

If we determine during a Quick Review that a full Evidence Pack is not appropriate, we may recommend no further paid work.

7. Acceptable use

You may not use our work to harass, defame, deceive, impersonate, evade platform enforcement, submit false evidence, or violate platform terms.

8. Liability

To the maximum extent permitted by law, our liability is limited to the amount paid for the specific service that gave rise to the claim. We are not responsible for lost profits, platform decisions, account status, rankings, reviews, chargeback outcomes, or indirect damages.

9. Changes

We may update these terms as the service evolves. The version in effect when you purchase applies to that purchase unless a later written agreement says otherwise.