Practical FAQ
What clients usually need to know before paid work starts.
The goal is not to make a dispute sound simple. The goal is to make the next move clear, documented, and harder to dismiss.
Can you guarantee a chargeback win, payout release, or platform reversal?
No. Decisions stay with the platform, bank, payment provider, or marketplace. We improve the quality of the file: facts, timeline, evidence, policy relevance, and wording.
Why pay if my team can answer support itself?
You can handle it internally. Clients usually bring us in when the deadline is close, the case has several moving parts, or the cost of a weak response is higher than the documentation fee.
Do you log into accounts or submit on our behalf?
No. Do not send passwords, recovery codes, card data, or private keys. We work from notices, screenshots, messages, order records, policy pages, and documents you choose to share.
What makes a case a good fit?
Active revenue impact, a reason code or notice, a payment dispute, a payout hold, a retailer claim, or a clear deadline. Vague worries without documents are usually not ready.
Will you write the exact message I should send?
Yes, when the selected package includes drafts. The draft is built around your case file, not a generic template copied from a forum.
What if the case is not worth pursuing?
We say so. A useful review may recommend not submitting yet, gathering missing proof first, or closing the issue internally instead of sending another weak response.
Can this help if I later speak with a lawyer?
Yes. We are not a law firm and do not provide legal advice, but the case file is structured so you can share a clearer timeline, evidence list, and draft position with your own counsel if the matter escalates.
Do you charge a success fee?
No. The service fee covers documented work: review, evidence structure, draft language, and next-step planning. We do not take a percentage of recovered revenue or imply control over platform outcomes.
How do we pay?
Marketplace-origin work stays inside marketplace escrow. Direct work is handled by invoice or bank transfer after fit review.
What happens after the fit review?
You receive a materials checklist and scope note. If the case is a fit, we confirm the package, timeline, and payment route before paid work begins.